Online Ticketing¶

The ticketing module enables advance sale of event tickets via the online shop. Guests purchase tickets online, receive QR code tickets by email, and are checked in by scan at the entrance. Ideal for clubs, events, and venues with limited capacity.

Activation: Admin → Settings → Operations → Ticketing

Feature Overview¶

Feature	Description
Online Ticket Sales	Guests buy tickets via the shop with Stripe or PayPal
QR Code Tickets	Each ticket has a unique QR code as PDF
Entry Scan	Scan QR code, verify validity, grant entry
Capacity Management	Maximum ticket count per date with optional overbooking
Group Purchase	Buy multiple tickets at once (e.g., for birthdays)
Personalized Tickets	Guest name on the ticket, name verification at entry
Disco Integration	Link tickets with admission group, free drinks, and credit
End-of-Day Report	Ticket statistics in the Z-report

Setting Up Ticket Articles¶

Tickets are based on regular articles with the type Ticket (ExtraOption 15).

Step 1: Create Article¶

Admin → Articles → New Article
Enter name (e.g., "New Year's Eve Party 2026")
Set price
Set article type to Ticket
Save

Step 2: Ticket Configuration¶

After setting the article type to "Ticket", the Ticket tab appears:

Disco Link¶

Field	Description
Admission Group	Which disco admission group applies to this ticket

Extras¶

Field	Description
Free Drinks	Number of included complimentary drinks
Free Credit	Credit that is automatically posted to the card
Cloakroom Included	Cloakroom service included in the ticket price

Contingent¶

Field	Description
Max. Capacity per Date	Maximum number of available tickets per event day
Overbooking (%)	Allowed overbooking in percent (e.g., 10 % = 110 at max 100)

Cancellation Rules¶

Field	Description
Cancellation Deadline (Hours)	How many hours before the event cancellation is allowed
Refund Allowed	Whether a refund is possible after cancellation

Options¶

Field	Description
Personalized	Guest name must be provided, name verification at entry
Group Purchase	Allows purchasing multiple tickets in one order
Max. Group Size	Maximum number of tickets per order (default: 10)
Time Slot	Entry only between specific times (e.g., 22:00–01:00)
Partial Payment	Allows deposit instead of full payment
Minimum Deposit	Minimum amount for partial payment

Ticket Status¶

A ticket goes through the following states:

Purchased → Checked In
          → Cancelled → Refunded
          → Expired

Status	Color	Meaning
Purchased	Blue	Ticket has been paid, waiting for entry
Checked In	Green	Guest has passed through entry
Cancelled	Red	Ticket was cancelled (by guest or admin)
Refunded	Gray	Purchase price was refunded
Expired	Orange	Event date has passed without entry

Online Shop (Guest View)¶

Purchasing Tickets¶

Guest opens the online shop
In the Tickets section, all available event tickets are displayed
Guest selects a ticket and a date
Included services are shown (free drinks, credit, cloakroom)
Guest enters name, email, and payment details
After successful payment, the guest receives a confirmation email with a PDF ticket

What the Guest Receives¶

Email with booking confirmation
PDF ticket in A6 format with:
QR code (unique entry code)
Ticket number (e.g., TKT-20260315-A4B2C6)
Event name and date
Guest name (for personalized tickets)
Included extras
Cancellation email if the ticket is cancelled

Availability Display¶

Tickets with capacity limits show the remaining quantity
Sold-out dates are automatically blocked
Availability updates in real time

Entry (QR Scan)¶

POS Ticket Scan¶

For entry without the disco module (e.g., pure event tickets):

POS → Menu → Ticket Scan
Scan QR code or type in ticket number
The system checks:
Is the ticket valid?
Does the date match?
Is the time within the time slot?
Has the ticket already been checked in?
Is there an outstanding balance?
Result is displayed in color:
Green: Valid — grant entry
Orange: Warning (e.g., outstanding balance) — entry still possible
Red: Invalid — no entry
Press Entry button → ticket is marked as checked in

Disco Entry with Ticket¶

If the disco module is active, an additional QR scan area appears on the Entry page:

Scan QR code
Ticket validity is verified (as above)
For a valid ticket: enter card ID
The guest is linked to the disco card
Free drinks and credit are automatically posted to the card

Admin Management¶

Tickets Page¶

Admin → Tickets (Sidebar)

Tab: Tickets¶

Search by ticket number, name, or guest name
Filter by status (Purchased, Checked In, Cancelled, etc.)
Date range restriction
Table with: number, name, date, status, price, paid, guest
Actions: Cancel ticket, download PDF

Tab: Capacities¶

Select date
Capacity cards per ticket type:
Progress bar (sold / maximum)
Remaining tickets

Tab: Statistics¶

Key metrics at a glance:

Metric	Description
Sold	Total number of tickets sold
Checked In	Of those, actually attended
Open	Purchased but not yet checked in
Cancelled	Cancelled by guest or admin
Expired	Not redeemed and expired
Refunded	Purchase price refunded
Revenue	Total revenue from ticket sales

Tab: Configuration¶

Overview of all ticket articles with their configurations.

Group Purchase¶

For groups (e.g., birthdays, corporate events):

Guest selects quantity in the shop (e.g., 5 tickets)
Optional: enter guest names for personalized tickets
All tickets are created as a group
Each ticket receives its own QR code
Group cancellation possible (cancels all tickets of the order)

Cancellation & Refund¶

Cancellation by Guest¶

Only possible if the ticket still has the status Purchased
Cancellation deadline must be observed (configurable per ticket type)
After the deadline, online cancellation is no longer possible

Cancellation by Admin¶

Admin → Tickets → select ticket → Cancel
Cancellation reason can be provided
Guest receives a cancellation email

Refund¶

Only possible after prior cancellation
Must be allowed in the ticket configuration (Refund allowed)
Admin → Tickets → cancelled ticket → Refund
Refund amount and method are documented

Automatic Expiration¶

Tickets automatically expire 1 day after the event date if they were not checked in. The system checks hourly for expired tickets and sets their status to Expired.

End-of-Day Report¶

The following ticket metrics appear in the Z-report (end-of-day report):

Metric	Description
Sold online	Count and amount of tickets sold in the period
Checked in	Number of checked-in tickets
Refunded	Count and amount of refunds

Payment Methods¶

The online shop supports the following payment methods for tickets:

Payment Method	Description
Stripe	Credit/debit card, Apple Pay, Google Pay
PayPal	PayPal account or credit card via PayPal

Payment processing takes place directly in the guest's browser (Stripe.js / PayPal SDK). Tickets are only created after successful payment.

Partial Payment / Deposit¶

If enabled in the ticket configuration:

Guest pays only the minimum deposit at purchase
The remaining balance is stored on the ticket
At entry, a warning about the outstanding amount appears
Entry is still possible
Remaining balance can be paid at the POS (Admin → Ticket → Pay remaining balance)

Frequently Asked Questions¶

Can a ticket be used multiple times? No, each ticket has a unique QR code and can only be checked in once.

What happens with a name error on personalized tickets? The entry scan shows a warning for name mismatch. The staff decides whether to grant entry anyway.

Can tickets be sold at the POS? Tickets are primarily sold via the online shop. At the POS, tickets can be scanned and checked in.

How does overbooking work? With e.g., 100 seats and 10 % overbooking, 110 tickets can be sold. Experience shows that not all buyers show up — overbooking compensates for no-shows.

Is the guest automatically notified upon cancellation? Yes, the guest automatically receives an email upon cancellation.